Returns & Exchanges
At Go Hardware, we want you to be completely satisfied with your home improvement purchases. If a tool or fixture doesn't meet your needs, you can return or exchange it within 30 days of delivery.
Initiate Your Request
Log into your account or use our guest portal with your order number and zip code to select the items you wish to return.
Prepare the Package
Place the hardware in its original packaging, ensuring all screws, manuals, and components are included to qualify for a full refund.
Print and Attach Label
Download your prepaid shipping label from our portal and securely attach it to the outside of your return box.
Drop Off and Track
Leave your package at any authorized carrier location; once we inspect the items at our warehouse, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing